Terms and conditions
Version of 7 November 2026
Draft under review by our lawyer. This is a translation of the French version, which prevails in case of discrepancy.
1. The service
HelpHome helps tenants in the canton of Geneva to claim a rent reduction when works restrict the use of their home (art. 259d of the Swiss Code of Obligations). HelpHome looks up building permits, prepares the notice of defect, has it approved by a lawyer, sends it to the landlord or their letting agency and conducts the negotiation.
2. The mandate
By signing online, the tenant gives HelpHome a mandate and a power of attorney, whose text is shown before signing. The signature is accompanied by verification of the phone number by text message. A copy of the signed mandate can be requested at any time.
3. The price
The service is free when the claim is opened and if it fails. If it succeeds, HelpHome receives a commission of 35% of the amount obtained, VAT included, whether as a refund, a set-off against rent or a future reduction. If a lawyer has to represent the tenant before the conciliation authority or a court, the lawyer's fees are borne by HelpHome.
4. The tenant's commitments
- Provide accurate information and send the relevant documents (lease, notice of works, photos).
- Inform HelpHome of any direct contact with the landlord or letting agency about the works.
- Not reach any agreement with the landlord on the reduction without informing HelpHome.
5. HelpHome's commitments
HelpHome handles every claim with due care and concludes no settlement without the tenant's prior approval. HelpHome does not guarantee a result: the amount depends on the actual disruption and on the assessment of the landlord or the authorities.
6. End of the mandate
The tenant may end the mandate at any time, from their tracking page or by e-mail. If a settlement is reached within the following 12 months on the basis of HelpHome's work, the commission remains due.
7. Referrals
A tenant who recommends HelpHome receives CHF 50 when the person they referred obtains a reduction, and that person also receives CHF 50.
8. Governing law and jurisdiction
These terms are governed by Swiss law. The place of jurisdiction is Geneva.